Customer Service MBA
We live in a service society. Everywhere you go you will deal with customer service specialists. Whether it is a hotel, department store or telephone answering service, customer service associates are one of the most common jobs available today. Business involved with customer relations are constantly searching for professionals who have the necessary skills to manage their employees and take some of the burden of running their business of their shoulders. If this career path intrigues you a customer service MBA is the first step in achieving your goal.
While studying for an MBA in customer service, students can expect to learn a variety of skills that will help them manage employees, resolve conflicts and keep needed records of the day to day operations of customer service businesses. While each masters of business administration program will be different, you can expect to take some standard classes, which may include
- Fiscal management
- Management and Organizational Theory
- Employee Training
- Customer Relations
- Conflict Resolution
These courses will provide you with the foundation necessary to manage employees in the customer service setting while improving the overall quality of the workplace.
A customer service MBA opens the doors for a wide variety of career options. While geared towards the customer service field, customer service MBA graduates will have the required skill set to attain managerial positions in a variety of fields.
- Retail Management - This individual oversees the day to day operations of retail outlets and ensures the employees as well as customers are treated fairly and with respect.
- Call Center Manager - Call centers have become big business and businesses are continually searching for qualified individuals to lead their call center teams and deal with conflicts.
- Hotel & Restaurant Manager - Hotel and restaurant management is a fast-paced industry that requires their managers to be highly skilled in both employee and public relations.
What Schools Offer Customer Service MBAs?
If you think you have what it takes to make it the fast-paced world of customer service, a Masters of Business Administration is the first step in achieving this goal. While all of our schools offer comprehensive programs in a variety of fields it is important to research every school you are interested in thoroughly before deciding on an MBA program. To learn more about the schools listed on our website simply click on the link and visit their websites, and then request additional information when necessary.